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REVIEWS

Absolutely fantastic!
Great boots, fab price and only took 7 days to from order to delivery in UK. Will definitely be buying more!!
Geraldine - 5 Stars

This is my second pair of short uggs and I love them. Good customer service and I was kept informed of receipt of payment, despatch etc. Great boots and I will definitely be placing another order very soon with this company.
Sue - 5 Star

Very impressed with my new Kids Uggs, they got to the UK about 10 days after I placed my order, no duty needed to be paid either. They are just the thing for cosy toes in the rubbish English winter.
Katherine - 5 Stars

Shipping and Returns

After receiving your order and payment we will ship most in-stock items within 1-3 business days, excluding holidays, and on very rare occasions when we cannot, we will let you know.


INTERNATIONAL CUSTOMERS

As we are an Australian company, every customer is an international client. International Shipping/Postal fees are determined by total order weight. We provide competitive International shipping rates by express air. We do not add any extra handling fees. Delivery time is 5 - 10 days, additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs. International cutomers might have to pay vat and an import duty. Please, contact your local custom office for more information.Ugg Wholesale is not responsible for loss or damage of customers orders in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.


Average shipping costs are: United Kingdom - £10, Rest of Europe - 15EUR, USA - US$20, Canada - CA$24, Japan - ¥2,400. Exact shipping charges will vary depending on the total weight and the destination of your order. Shipping costs are calculated during checkout process and are added to the order total before your payment is made.


RETURN AND EXCHANGE POLICY

We will exchange or refund items in the rare event that a product is found to be defective. Shipping charges are not refundable. All products sold by Ugg Whole Sale are covered by 30 day manufacturer's warranty. To return goods contact us for instructions. Goods must be returned within 28 days of receipt date with all the original packaging and labels. We will credit your original method of payment, excluding delivery and 15% re-stocking and processing fees. Please note shipping costs for the return of goods are the responsibility of the customer.


ORDER CANCELLATIONS

We do accept order cancellations if you let us know before we have shipped your order. We dispatch most orders within 24 - 48 hours from the time you place your order. Please note 15% cancellation fee applies.